PCS: Praise for passport service will be difficult to retain after cuts
Praise for passport service will be difficult to retain after cuts
Commenting on the Identity and Passport Service being named top national public service in a customer satisfaction survey, Public and Commercial Services union general secretary Mark Serwotka said:
“This is a tribute to Identity and Passport Service staff who have worked hard to provide quality services to the public against a backdrop of cuts and office closures.
“The plan to close the passport office in Newport in south Wales, criticised this week by a Commons committee, will mean this level of service will be irreparably damaged for the people of Wales.
“Coupled with management proposals to shut more than half of the agency’s interview offices, leaving customers worse off and putting the security of the British passport at risk, it will be difficult for IPS to retain this title in future years.”
ENDS
Notes
– The result is published as part of the latest UK Customer Satisfaction Index compiled by the Institute of Customer Service ukcsi.com
– PCS’s response to the Commons Welsh affairs committee’s criticism of plans for Newport passport office is at www.pcs.org.uk
– For information and interview requests contact PCS national press officer Richard Simcox on 020 7801 2747 or 07833 978216
– The Public and Commercial Services union represents civil and public servants in central government. It has more than 300,000 members in over 200 departments and agencies, and in parts of government transferred to the private sector. PCS is the UK’s sixth largest union and is affiliated to the TUC. The general secretary is Mark Serwotka and the president is Janice Godrich
– Follow PCS on Twitter
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