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Under a process called the Identity Authentication Service (IDAS), introduced in 2009, any tax credit claimant who calls HMRC’s helpline is required to prove their identity by answering security questions.

The Low Incomes Tax Reform Group (LITRG) has welcomed today’s Treasury Committee report into the Administration and Effectiveness of HMRC, which endorses a number of the Group’s concerns around access to the tax system for unrepresented taxpayers.










